SmallBizGenius Analysis
Ghostbed, an online retailer specializing in mattresses and bedding, receives overwhelmingly negative feedback regarding product quality, customer service, and return processes. While a few customers praise individual sales representatives and product comfort, the vast majority report significant issues.
Category Breakdown
Scores based on analysis of 96 recent reviews
Return & Refund Issues
2.0/10Numerous customers report significant problems with Ghostbed's return and refund process. Many complain about restocking fees, shipping charges for returns, and delays in receiving refunds, despite the company's advertised "hassle-free" return policy; some customers claim they were denied returns for various reasons, even within the trial period, while others describe the process as a "nightmare."
45 reviews mention thisCustomer Service Problems
2.5/10A significant number of reviewers describe negative experiences with Ghostbed's customer service. Common complaints include rude and unhelpful representatives, lack of communication, and failure to resolve issues effectively; some customers also mention difficulties in contacting supervisors or managers to escalate their concerns.
38 reviews mention thisProduct Quality Concerns
3.0/10Many customers express dissatisfaction with the quality of Ghostbed's mattresses and other products. Common issues include mattresses that sag or develop divots quickly, chemical smells that persist over time, and products that do not match the advertised descriptions; some reviewers also report problems with adjustable bed frames breaking or malfunctioning.
30 reviews mention thisShipping and Delivery Issues
3.5/10Several reviewers report problems with shipping and delivery, including delays, missing items, and damaged products upon arrival. Some customers also mention issues with the delivery company used by Ghostbed, RXO, citing poor communication and logistical challenges.
10 reviews mention thisMisleading Advertising/Pricing
3.0/10Some customers claim that Ghostbed's advertising is misleading, particularly regarding sales and discounts. Several reviewers mention finding Ghostbed products advertised at significantly lower prices through other retailers like Sam's Club shortly after making a purchase directly from Ghostbed; others report issues with pricing inconsistencies and difficulties obtaining accurate price quotes from customer service representatives.
8 reviews mention thisPros & Cons
What Customers Love
"I’d like to share my experience with Ghostbed and notably my sales representative Greg. He has been amazing."
"And the ghost bed is as comfortable as they say it is. Have not had a back issue since sleeping in this incredible bed."
Common Complaints
"The return policy was what you'd expect from a criminal enterprise. Its just disgusting."
"Worst customer service I have experienced! Everything they promise is to get the sale. Once they think they have your money they go silent and stop returning phone calls."
"SCAM! It took almost two months to get the piece of crap. The poorly made mattress has a horrible chemical smell that doesn’t go away."
"Ordered a bed + foundation + pillows + sheets bundle...Ghostbed was quick to send the frame, bed, and ONE pillow (there was supposed to be two), but not the sheets...I ask support once per month about the status of the extra pillow and sheets, and each time I'm told 'next month'."
"A few days after assembling my new Ghostbed, I received an email from Sam's Club advertising Ghostbed merchandise for HALF of Ghostbed's alleged 50%-off sale."
Common Questions About Ghostbed
Answers derived from customer review patterns
Is Ghostbed legit and trustworthy?
Based on 96 Trustpilot reviews, Ghostbed's legitimacy and trustworthiness are questionable. The overwhelming majority of reviews are negative, citing issues with product quality, customer service, and return processes. Many customers claim that Ghostbed does not honor its advertised guarantees and engages in deceptive business practices. While some customers report positive experiences, the prevalence of negative feedback suggests that potential buyers should exercise caution and thoroughly research before making a purchase.
Based on 45 reviewsDoes Ghostbed have good customer service?
The majority of Ghostbed reviews suggest that their customer service is poor. Many customers report rude, unhelpful, and unresponsive representatives. Reviewers frequently mention difficulties in resolving issues, obtaining refunds, and contacting supervisors. While a few customers praise individual sales representatives, the overall consensus indicates that Ghostbed's customer service is a significant area of concern.
Based on 38 reviewsIs Ghostbed worth it for small business?
Given the overwhelmingly negative customer feedback, Ghostbed is not a recommended option for small businesses. The reported issues with product quality, customer service, and return processes could lead to significant problems and dissatisfaction. Small businesses seeking reliable bedding and mattress solutions should consider alternative vendors with more positive customer reviews and a proven track record of quality and service.
Based on 20 reviewsWhat is Ghostbed's return policy like?
Ghostbed advertises a "hassle-free" return policy, but customer reviews suggest that the reality is far from it. Many customers report difficulties returning items and obtaining refunds, despite the advertised guarantee. Common complaints include restocking fees, shipping charges for returns, and delays in processing refunds. Some reviewers also claim that Ghostbed imposes various conditions and restrictions that limit the applicability of the return policy, making it difficult to obtain a full refund.
Based on 45 reviewsWhy are Ghostbed mattress toppers not returnable?
Several reviewers specifically mention that Ghostbed mattress toppers are often non-returnable, despite the company's advertised trial periods and return policies for mattresses. Customers report being informed that mattress toppers are considered "personal items" or "hygiene items" and therefore cannot be returned, even if unused. This policy is often not clearly disclosed at the time of purchase, leading to frustration and dissatisfaction among customers who are unhappy with the product.
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